About
About Us
Combine knowledge, experience, integrity and professionalism,
that’s the Chell Team.
Our Philosophy
We truly listen to and understand a client’s needs, to deliver a superior service. If an offer on your home, or a home purchase is not right for you, we will tell you. Our clients are what matters, not the transaction. This approach, combined with our local knowledge and a 30-year strong network, underpins our success, and we are proud to say, happy clients.
Our Values
Integrity
The needs and best interests of our clients
are at the heart of everything we do.
Knowledge
We’ve been doing this for 28 years and
still love every minute.
Family
For us, family is mindset; it is about support,
compassion and connecting to your community.
We care!
Perseverance
We are beside you every step of the buying and
selling process.
Respect
We respect the emotional and financial
investment our clients make buying or selling a
home.
Making a difference
Whether this is for our clients, or giving
back to our communities, we strive to go above and
beyond.
Team Profiles
Susan Chell
BrokerSusan grew up in Ottawa, raised a family here and built a successful business, helping clients buy and sell homes for over 30 years. Susan is exceptionally well-respected in Ottawa not only for her unparalleled professional track record and high ethical standards, but also for her dedication to her career, family and local community.
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Patti Brown
BrokerA mutual friend introduced Patti to Susan 15 years ago, thinking they would make a great team, and they haven’t looked back since. They share core values of integrity, honesty and caring. The team supports one another ensuring a client always has two dedicated people working with them.
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Sarah Toll
BrokerSarah is an accomplished relationship manager who takes pride in helping her clients find their dream home. Her family-oriented values, cheerful approach, and empathy make her the perfect fit for the Chell Team.
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Kelly Jones
Listing Coordinator and Client CareKelly joins the Chell Team with a great depth of real estate selling, marketing, and client service experience. She has been a licensed realtor since 2010.
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Melissa McDonald
Marketing and Sales CoordinatorMelissa joins the Chell Team to manage social media marketing and sale coordination. She brings real estate administrative and marketing experience to our group.
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Susan Chell Team & Community
Houses form a neighbourhood but only people can make it a community.
The Chell Team is committed to the betterment of our local communities and neighbourhoods. We donate our time and also contribute financially to local and national charities, service organizations and civic groups. Susan and her Team are dedicated to making the communities we live and work in better for all of us.
We are proud supporters of:
Canadian Guide Dogs
Testimonials
RE/MAX Hallmark Realty Group, Brokerage
The Chell Team is part of Re/Max Hallmark Realty Group Brokerage. We chose this brokerage as it is known for its service excellence, high standards and allows us to help clients internationally. If you are moving to Ottawa or relocating out of the city, we can help you through this international network.
RE/MAX Hallmark Group Mission
RE/MAX Hallmark Group is recognized for its outstanding realty professionals who provide excellent residential, commercial and investment real estate services and significant contributions to the community.
RE/MAX Hallmark Group Vision
The REALTORS® and staff of RE/MAX Hallmark Group work with shared values to make a difference in the lives of clients, customers and the community.
As one of the largest real estate offices in Ottawa, RE/MAX Hallmark Group
has a reputation for attracting many top real estate professionals. RE/MAX Hallmark Group leadership backs the company Mission and Vision by providing support to its REALTORS® while recognizing their independent styles and business approach.