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About Us

Combine knowledge, experience, integrity and professionalism,
that’s the Chell Team.

Our Philosophy

We truly listen to and understand a client’s needs, to deliver a superior service. If an offer on your home, or a home purchase is not right for you, we will tell you. Our clients are what matters, not the transaction. This approach, combined with our local knowledge and a 30-year strong network, underpins our success, and we are proud to say, happy clients.

Our Values


The needs and best interests of our clients
are at the heart of everything we do.


We’ve been doing this for 28 years and
still love every minute.


For us, family is mindset; it is about support,
compassion and connecting to your community.
We care!


We are beside you every step of the buying and
selling process.


We respect the emotional and financial
investment our clients make buying or selling a

Making a difference

Whether this is for our clients, or giving
back to our communities, we strive to go above and

Team Profiles

Susan Chell

BrokerSusan grew up in Ottawa, raised a family here and built a successful business, helping clients buy and sell homes for over 30 years. Susan is exceptionally well-respected in Ottawa not only for her unparalleled professional track record and high ethical standards, but also for her dedication to her career, family and local community.

Patti Brown

BrokerA mutual friend introduced Patti to Susan 15 years ago, thinking they would make a great team, and they haven’t looked back since. They share core values of integrity, honesty and caring. The team supports one another ensuring a client always has two dedicated people working with them.

Sarah Toll

BrokerSarah is an accomplished relationship manager who takes pride in helping her clients find their dream home. Her family-oriented values, cheerful approach, and empathy make her the perfect fit for the Chell Team.

Kelly Jones

Listing Coordinator and Client CareKelly joins the Chell Team with a great depth of real estate selling, marketing, and client service experience. She has been a licensed realtor since 2010.

Melissa McDonald

Marketing and Sales CoordinatorMelissa joins the Chell Team to manage social media marketing and sale coordination. She brings real estate administrative and marketing experience to our group.

Susan Chell Team & Community

Houses form a neighbourhood but only people can make it a community.

The Chell Team is committed to the betterment of our local communities and neighbourhoods. We donate our time and also contribute financially to local and national charities, service organizations and civic groups. Susan and her Team are dedicated to making the communities we live and work in better for all of us.

We are proud supporters of:


Susan was wonderful to work with. She listened and heard what we were telling her was important to us. She made us think of things we didn't even think of when purchasing our new home. Thank you! For everything!
Susan's upfront and pressure free approach made the sale and purchase of our homes was as stress free as possible. Both she and her staff were knowledgeable and patient when answering our many questions! We couldn't be happier with the outcome of our work with Susan Chell's team. Thanks!
Susan was wonderful to work with. She listened and heard what we were telling her was important to us. She made us think of things we didn’t even think of when purchasing our new home. Thank you! For everything!
We thoroughly enjoyed working with Patti. As new home buyers this process can be very nerve-wracking and Patti made the process all very clear. We can’t wait to work with Patti in the future when we are ready for our next home!
Buying and selling a family home can be an emotional experience, which can be escalated or deflated by the Realtor. Susan has a calm, level headed approach to her job which makes the experience much more enjoyable. Things in real estate can go off the rails quickly, having experienced advisers keeps things on track.
RE/MAX Hallmark Realty Group, Brokerage

The Chell Team is part of Re/Max Hallmark Realty Group Brokerage. We chose this brokerage as it is known for its service excellence, high standards and allows us to help clients internationally. If you are moving to Ottawa or relocating out of the city, we can help you through this international network.

RE/MAX Hallmark Group Mission

RE/MAX Hallmark Group is recognized for its outstanding realty professionals who provide excellent residential, commercial and investment real estate services and significant contributions to the community.

RE/MAX Hallmark Group Vision

The REALTORS® and staff of RE/MAX Hallmark Group work with shared values to make a difference in the lives of clients, customers and the community.

As one of the largest real estate offices in Ottawa, RE/MAX Hallmark Group
has a reputation for attracting many top real estate professionals. RE/MAX Hallmark Group leadership backs the company Mission and Vision by providing support to its REALTORS® while recognizing their independent styles and business approach.